結帳付款零失誤 成功交易實戰英文

結帳櫃檯 Checkout Counter

身為大賣場員工的Jessie也需輪班(work in shifts)到收銀台(checkout)負責結帳工作,因此她特地去查了一些常用的英文單字,來應付賣場時常出現的外國客人。

結帳用語好簡單

結帳時,最重要的是必須確認客人要用什麼方式結帳,客人可能是用現金 (cash)、信用卡(credit card)或是禮券(voucher)交易。店員也要問問客人是否需要額外買購物袋(shopping bag),最後再把發票(receipt)交給客人,就完成這筆交易囉!

任務一:結帳方式配配看

請填入正確的字詞搭配。

  • voucher
  • receipt
  • credit card
  • cash

本題答案

一般來說結帳時只需提到結帳總額,但是今天Jessie遇上了一個棘手的狀況!

信用卡刷帳不成功

信用卡是很方便安全的消費方式,但有時可能會刷卡失敗,一旦出現這種狀況,解決方式是請客人換張信用卡,再不行的話就只好請客人去提款機(cash machine)提領(withdraw)現金。

結帳常見用語
說明卡片無法使用: Sorry, but your card was rejected.
Your card doesn’t seem to work.
詢問是否有別張卡片: Do you have another card?
詢問是否付現: Do you want to pay in cash?
告知提款機位置: There is a cash machine over there.
任務二:其他付帳方式

聽聽Jessie幫外國客人結帳時的對話內容,一起填入正確的字詞。

Jessie:
I’m sorry, mister, but your card was _______________. Do you have another card?
Customer:
Really? Can you try this one?
Jessie:
This one _____________ seem to _____________ either.
Customer:
That’s surprising. I guess I’ll have to talk to my bank later.
Jessie:
Do you want to _______________? There is a cash machine over there.
Customer:
Okay. Let me withdraw some money. Thanks!

本題答案

Jessie:
I’m sorry, mister, but your card was rejected. Do you have another card?
Customer:
Really? Can you try this one?
Jessie:
This one doesn’t seem to work either.
Customer:
That’s surprising. I guess I’ll have to talk to my bank later.
Jessie:
Do you want to pay in cash? There is a cash machine over there.
Customer:
Okay. Let me withdraw some money. Thanks!

句型延伸演練

  1. 說明事物無法使用:Sorry, (but) your (物品) doesn’t seem to work.
    → 抱歉,你的悠遊卡好像不能用。________________________________.
    → 抱歉,你的VISA信用卡好像不能用。 ________________________________.
  2. 詢問有無其他物品:Do you have another (物品) ?
    → 你有沒有其他電話號碼?___________________________________?
    → 你有沒有其他張信用卡? ___________________________________?
  3. 詢問其他結帳方式:Do you want to pay (結帳方式) ?
    → 你想要用金融簽帳卡付款嗎?___________________________________?
    → 你想要用禮券付款嗎?___________________________________?
  4. 告知位置:There is (處所/物品) over there.
    → 那裡有個服務中心。___________________________________.
    → 那裡有個抽獎箱。___________________________________.

本題答案

  1. 說明事物無法使用:Sorry, (but) your (物品) doesn’t seem to work.
    → 抱歉,你的悠遊卡好像不能用。Sorry, your Easy Card doesn’t seem to work.
    → 抱歉,你的VISA信用卡好像不能用。 Sorry, but your Visa card doesn’t seem to work.
  2. 詢問有無其他物品:Do you have another (物品) ?
    → 你有沒有其他電話號碼?Do you have another phone number?
    → 你有沒有其他張信用卡? Do you have another credit card?
  3. 詢問其他結帳方式:Do you want to pay (結帳方式) ?
    → 你想要用金融簽帳卡付款嗎?Do you want to pay with a debit card?
    → 你想要用禮券付款嗎?Do you want to pay with a voucher?
  4. 告知位置:There is (處所/物品) over there.
    → 那裡有個服務中心。There is a service center over there.
    → 那裡有個抽獎箱。There is a lucky draw box over there

文/陳超明、湯琦均