結帳付款零失誤 成功交易實戰英文

by enyaweng
點閱次數： 10,489

結帳櫃檯 Checkout Counter

身為大賣場員工的Jessie也需輪班（work in shifts）到收銀台（checkout）負責結帳工作，因此她特地去查了一些常用的英文單字，來應付賣場時常出現的外國客人。

結帳用語好簡單

結帳時，最重要的是必須確認客人要用什麼方式結帳，客人可能是用現金 （cash）、信用卡（credit card）或是禮券（voucher）交易。店員也要問問客人是否需要額外買購物袋（shopping bag），最後再把發票（receipt）交給客人，就完成這筆交易囉！

任務一：結帳方式配配看

請填入正確的字詞搭配。

  • voucher
  • receipt
  • credit card
  • cash

本題答案

一般來說結帳時只需提到結帳總額，但是今天Jessie遇上了一個棘手的狀況！

信用卡刷帳不成功

信用卡是很方便安全的消費方式，但有時可能會刷卡失敗，一旦出現這種狀況，解決方式是請客人換張信用卡，再不行的話就只好請客人去提款機（cash machine）提領（withdraw）現金。

結帳常見用語
說明卡片無法使用： Sorry, but your card was rejected.
Your card doesn’t seem to work.
詢問是否有別張卡片： Do you have another card?
詢問是否付現： Do you want to pay in cash?
告知提款機位置： There is a cash machine over there.
任務二：其他付帳方式

聽聽Jessie幫外國客人結帳時的對話內容，一起填入正確的字詞。

Jessie:
I’m sorry, mister, but your card was _______________. Do you have another card?
Customer:
Really? Can you try this one?
Jessie:
This one _____________ seem to _____________ either.
Customer:
That’s surprising. I guess I’ll have to talk to my bank later.
Jessie:
Do you want to _______________? There is a cash machine over there.
Customer:
Okay. Let me withdraw some money. Thanks!

本題答案

Jessie:
I’m sorry, mister, but your card was rejected. Do you have another card?
Customer:
Really? Can you try this one?
Jessie:
This one doesn’t seem to work either.
Customer:
That’s surprising. I guess I’ll have to talk to my bank later.
Jessie:
Do you want to pay in cash? There is a cash machine over there.
Customer:
Okay. Let me withdraw some money. Thanks!

句型延伸演練

  1. 說明事物無法使用：Sorry, (but) your （物品） doesn’t seem to work.
    → 抱歉，你的悠遊卡好像不能用。________________________________.
    → 抱歉，你的VISA信用卡好像不能用。 ________________________________.
  2. 詢問有無其他物品：Do you have another （物品） ?
    → 你有沒有其他電話號碼？___________________________________?
    → 你有沒有其他張信用卡？ ___________________________________?
  3. 詢問其他結帳方式：Do you want to pay （結帳方式） ?
    → 你想要用金融簽帳卡付款嗎？___________________________________?
    → 你想要用禮券付款嗎？___________________________________?
  4. 告知位置：There is （處所／物品） over there.
    → 那裡有個服務中心。___________________________________.
    → 那裡有個抽獎箱。___________________________________.

本題答案

  1. 說明事物無法使用：Sorry, (but) your （物品） doesn’t seem to work.
    → 抱歉，你的悠遊卡好像不能用。Sorry, your Easy Card doesn’t seem to work.
    → 抱歉，你的VISA信用卡好像不能用。 Sorry, but your Visa card doesn’t seem to work.
  2. 詢問有無其他物品：Do you have another （物品） ?
    → 你有沒有其他電話號碼？Do you have another phone number?
    → 你有沒有其他張信用卡？ Do you have another credit card?
  3. 詢問其他結帳方式：Do you want to pay （結帳方式） ?
    → 你想要用金融簽帳卡付款嗎？Do you want to pay with a debit card?
    → 你想要用禮券付款嗎？Do you want to pay with a voucher?
  4. 告知位置：There is （處所／物品） over there.
    → 那裡有個服務中心。There is a service center over there.
    → 那裡有個抽獎箱。There is a lucky draw box over there

文／陳超明、湯琦均