Trouble with a Reservation
J: Jennifer W: Wrigley Hostel Receptionist
Jennifer is calling Wrigley Hostel in Chicago to check on a reservation she had made earlier.
W: Hello, this is the Wrigley Hostel. How may I help you?
J: Hi. My name is Jennifer Lee. I wanted to check on a reservation I have for June 29th through July 1st.
W: OK.Give me a moment to look up your information.
J: I should have a single for the 29th and the 30th and a bunk in the women’s dorm on the 1st.
W: Thank you. Actually, it looks like you’re in a mixed dorm for the 1st.
J: That must be a mistake. I didn’t book a mixed dorm.
W: I’m sorry; I can’t switch you back, because the women’s dorm is already full on that day.
J: But I already paid for everything online.
W: You’re right. I can see it on your booking receipt.
J: So the mistake was on your end.
W: It looks that way. Here’s what I can do since it is our fault. You can stay in a double room for all the three days for the price you already paid.
J: Thanks so much.
W: No problem. Sorry for the trouble.
Words & Phrases 單字片語
★ 1. reservation n. 預約／訂
make a reservation for… 預約／訂⋯⋯
Mandy made a reservation for 10 p.m. at the KTV for tomorrow night.
曼蒂在那家KTV 預約了明晚十點的包廂。2. dorm n. 宿舍
Someone broke into Vivian’s dorm room and stole her laptop.
有人闖入薇薇安的宿舍房間，偷走了她的筆電。3. receipt n. 收據；發票
When you pay the bill, don’t forget to ask for a receipt.
4. fault n. 錯誤，過錯
There’s no reason for you to be mad at me. It’s not my fault.
Tips in Use 重點解析
double room n.（只有一張床的）雙人房
twin room n.（有二張單人床的）雙人房
triple room n. 三人房
family room n. 四人房
I’d like to reserve a single.
How much is a family room for a night?
Extra Words 補充字詞
Check in 5
J: Jennifer R: Receptionist
Jennifer is checking in at the Wrigley Hostel.
J: Hello, I’m here to check in.
R: Sure thing. I’ll need your passport so I can make a copy.
J: Here you are.
R: Ah yes. Jennifer Lee for three days in a double, correct?
J: That’s right.
R: We’ll also need a US$40 deposit, and then I’ll take you to your room and show you around the hostel.
J: I already paid in full.
R: Yeah. You’ll get the 40 dollars back when you check out.
J: Oh, OK.
R: Here’s your key card for room 302. I’ll show you around on the way up to your room.
J: OK. Just let me grab my bags.
R: Follow me. Here’s the public kitchen. You can help yourself to any of the tea, coffee, or cooking supplies in the cupboards, but please do your own dishes.
J: Do you have a place where I can wash some clothes?
R: Yeah. There is a washer and dryer in that closet back there.
R: Lastly, down those steps on the left is the common area.
J: Wow, this is great! I appreciate it.
R: Please enjoy your stay.
Words & Phrases 單字片語
5. check in （在旅館）辦理住房手續
We arrived at the hotel early but couldn’t check in until two o’clock.
6. deposit n. 訂金；保證金；押金
You have to pay a deposit of NT$10,000 if you want to rent this apartment.
7. check out（在旅館）辦理退房手續
Do you have any idea what time we have to check out tomorrow?
8. common a. 公共的；共同的；普通的，常見的
Swahili is the common language in this area of Africa.
You Can Do This 英文試金石
1.There is still no cure for the _______ cold.
2. Keep the _______ in case you have any problems with this shirt.
3. Would you like me to make a _______ for dinner at that new restaurant?