K: Kevin L: Luggage1 attendant
Kevin is in the Los Angeles International Airport waiting for his luggage. Everyone else on his flight has already collected 2 theirs and has left the baggage claim area.
K: Excuse me, I was on flight BR6 from Taipei, but none of my checked bags have shown up yet.
L: May I see your tags, please?
K: Huh? What tags?
L: They should be stuck to the back of your tickets.
They’re little stickers with a barcode▼ on them.
K: Oh, yeah. Here you go.
L: Let me look this up for you, sir. Three bags, is that correct?
K: That’s right.
L: It looks like your bags got sent to San Francisco somehow! I’m sorry about this mix-up. They won’t make it here today, but we can ship them to you by tomorrow.
K: Are you sure they’ll arrive by tomorrow?
L: Yes. Just give me your address, and FedEx will deliver3 them to your house before noon.
K: OK. My address is 5356 Lexington Ave, Los Angeles, CA 90029.
L: Got it. Sorry again, sir. Here’s our customer4 service number if you have any more problems. Have a nice day!
K: Thanks for all of your help. Cheers!
▼ Words & Phrases 單字片語字片語
★ 1. luggage n.（英式用法）行李（集合名詞，不可數）
= baggage（美式用法）* 注意： 一件行李要說 a piece of baggage ／luggage， 而非 a baggage ／ luggage。
How many pieces of luggage／baggage do you have with you?
你隨身帶了多少件行李？2. collect vt. 領取（行李、信件等）；接走；收集
Where can I collect my luggage at the airport?
★ 3. deliver vt. 遞送，運送
We can deliver the goods at no extra charge.
★ 4. customer n. 顧客
This hotel offers its customers free breakfast.
▼ Tips in Use 重點解析
我們來學學本文主題之一 ── 提領行李時一定會用到的英文：
baggage claim area n. 行李提領處
carousel n. 行李轉盤
baggage cart n. 行李推車
Excuse me. Where is the baggage claim area?
Which carousel will the luggage from Flight 330 be on?
People can use the baggage carts at this airport for free.
Planning a Trip on The Fly
K: Kevin I: Information desk receptionist5
Jim gave Kevin a free ticket to Chicago for his birthday. Kevin just landed in town with no plans, so he headed straight for the tourist information desk.
K: Hi, I’m here for three days, and I have no plans. Do you have any suggestions6?
I: Well, Chicago is a pretty big city. What kind of things do you want to see?
K: I guess whatever you think are the biggest attractions.
I: I’d say there are three must-see places: the Sears Tower, Wrigley Field, and Navy Pier. You can learn all about them in this tourist7 booklet▼ .
K: Wow, thanks! Where can I get the world-famous Chicago deep-dish pizza?
I: I’d suggest Uno Pizzeria & Grill, Giordano’s, or Gino’s East. All three of them make a great pizza pie.
K: That sounds great. I’m also a huge baseball fan. Are the Cubs in town this weekend?
I: You’re in luck. Chicago’s two hometown teams, the White Sox and the Cubs, are going head to head8 this Saturday.
K: Amazing! I can’t wait to get a Chicago-style hot dog at Wrigley Field.
I: You should get tickets online as soon as possible. They’ll sell out fast.
K: I’ll do that on the ride to my hotel. I appreciate all of your help!
I: Please enjoy your trip to the Windy City.
★ 5. receptionist n. 接待員
The receptionists at that hotel were all very friendly.
★ 6. suggestion n. 建議
Alice said she’d keep your suggestion in mind.
★ 7. tourist a. 旅遊的，觀光的 & n. 觀光客，遊客
That tourist group looks as if they are here to shop until they drop.
8. go head to head 面對面地比賽競爭
The two teams will go head to head in the championship game tomorrow.
▼ Extra Words 補充字詞
▼ barcode n. 條碼
▼ booklet n. 小冊子
▼ You Can Do This 英文試金石
The mailman ______ your letter to the wrong address.
Our boss said he has to think about our ______before making a decision.
All of the ______ were satisfied with the restaurant’s service.
答案：1. delivered；2. suggestion；3. customers