★ 單字
1. customer [ˋkʌstəmɚ] n. 顧客（國中挑戰800字）
2. receive [rɪˋsiv] v. 接收（國中挑戰800字）
3. pack [pæk] n. 打包；將……裝箱（國中基本1200字）
★ 實用字詞
1. return request退貨申請；return指「退還；返回」；也當名詞，表「退貨」。
2. order當動詞，表「訂購」，在此當名詞，指「訂購的商品」。
3. item物件；品項
An online store is sending an email to confirm a return request.
一家網路商店正寄發一封確認退貨申請的電子郵件。
閱讀技巧：將長句分成短字詞，以利閱讀
It takes us／three days／to get the package back／and check the returned item.
我們花費／三天時間／取回包裹／並檢查退貨商品。
動手做做看：將長句分成短字詞
Please pack your order in the same box as we sent you.
考題練習：多益普及測驗＋國中會考題型
1. What is Jolie asked to do?
(A) Send back her package
(B) Use the same box to pack
(C) Place more orders
2. When may Jolie get her money back?
(A) On October 29
(B) On November 1
(C) On November 8
3. What can Jolie do if she has more questions?
(A) Call the store
(B) Leave an online message
(C) Visit the store
解答：
動手做做看：將長句分成短字詞
Please pack your order／in the same box／as we sent you.
請將你訂購的商品裝箱／在同一個箱子／如我們寄給您的。
考題練習：多益普及測驗＋國中會考題型
1. (B) 2. (C) 3. (A)
實踐大學陳超明教授 編審
資深英語教師廖莉雅 編寫